The structures we use to turn incident data into decisions - published openly so teams and the industry can standardize on them.
A five-level model for assessing how ready an organization is for cloud incidents - from reactive firefighting to control-plane-independent architecture - with the concrete signals that place a team at each level.
8 min read
The providers all use different severity vocabularies, which makes cross-provider comparison impossible. This framework defines five provider-neutral severity levels by measurable impact - the classification behind our incident corpus.
7 min read